Exchange & Returns
Returns & Exchange Policies
Due to Health, Safety and hygiene reasons, we do not offer returns unless there is a genuine fault with the product in question.
Please note; Our lashes are handmade, therefore each one can be slightly different from the image shown on the website, this would only be minor though.
This does not affect your statutory rights to return within 30 days of delivery without stating a reason, providing the goods are unopened, unused and in their original packaging.
Should you have any issues with the product received, do let us know within 3 days of receiving the product via email : firstname.lastname@example.org
Please note that the original postage fees are non refundable. Return postage cost is covered by the customer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged for the same item purchased. Under no circumstance, do we offer exchanges to different items than the original product bought